Refunds and Returns

BoatLiftandDock.com is committed to providing a high level of customer service to its customers and understands that at times, a sold product may not meet the required needs or standards and need to be returned. We promise to do our best to deliver excellent products and great customer service and rest assured to make right any hiccups along the way. That being said we will accept returns and exchanges for items purchased on the website or over the phone based on the following requirements.

ONLINE RETURN & EXCHANGE POLICY

RESTOCKING FEE

Returns for refund are subject to a restocking fee, up to a 20% restocking fee will be assessed on all returns.

• Product(s) must be authorized for return within 30 days of receiving the order.
• All returned items must be clean and returned in the original packaging & condition as shipped.
• Authorized returns must be shipped within 10 days from the approval date.
• If the wrong item shipped or the item doesn't match what was shown on the BoatLiftandDock.com website. The restocking fee doesn't apply.

The following items will be denied for returns:

• Unauthorized returns will be refused.
• Non-defective items that are returned opened.
• Non-defective items that are shown to have been used and installed.
• Non-defective custom or special orders items.
• Special, custom, or items that are a specific size and/or color. If accepted, all Canopies will have a 25% restocking fee as these are made-to-order items.
• Items listed as "Open Box", "Clearance ", or "Display" will be refused for return.

BoatLiftandDock.com does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be no restocking fee and NO charge for a return label, provided the item is returned within the return policy time period.

NON-RETURNABLE ITEMS

Return for refund may be denied for any of the following reasons:

• Items that are weathered or discolored.
• Items that are damaged, missing pieces or show signs of misuse.
• Items that are returned after 30 days from the shipping date.
• Items that are custom and are non-standard products or made-to-order item.

RETURN SHIPPING & PACKAGING

Be sure to package the item appropriately according to the packaging requirements by your selected shipping courier. BoatLiftandDock.com is NOT responsible and will NOT reimburse for products that are damaged or lost in transit when shipped back. Please package and insure the returning merchandise for the appropriate value. Ship the item via a courier of your choice to the address below. Packages must be returned prepaid, BoatLiftandDock.com will NOT accept and COD deliveries or shipments. The customer is responsible for return shipping charges. 

• Returns Address
• BoatLiftandDock.com
• Attn:  Returns
• 595 11th Street
• Plainwell, MI 49080

Here is the information you will need to complete a return:

• Order Number
• Purchaser’s Name
• Phone Number
• Items being returned
• Reason for Return

FILL OUT RETURN FORM HERE. Once the form has been submitted, you will receive an email response that will need to be printed and included with the return. This form is required to distinguish a return from new product.

DEFECTIVE MERCHANDISE

BoatLiftandDock.com will return, replace, or exchange any defective merchandise. You may be required to provide proof of defective merchandise and/or mail the item in for an inspection in some cases. If the items are found to be defective a reimbursement and or credit will be applied to your account, order, replacement, or upgrade including the shipping cost reimbursement. BoatLiftandDock.com will provide you with a pre-paid return shipping label. Items must be in the condition in which they were purchased. BoatLiftandDock.com will NOT reimburse or replace items that have been taken apart, dismantled or altered in any way.

REFUNDS

Refunds will be issued once the product has been received, inspected, and authorized for a refund. Refunds can be mailed by check or in the original form of payment or if requested credit towards your account for future purchases and or replacement product/s.

Freight / Duties / Taxes are non-refundable

**Note: due to high credit card charge-back fees with various merchants BoatLiftandDock.com has the discretion to issue your refund in a different form than which you originally paid (ex. Customer paid by credit card and may be refunded with a check)