BoatLiftandDock.com Help
Below are answers to frequently asked questions by customers. Please do not hesitate to contact us with any other questions or concerns.
- How can I contact BoatLiftandDock.com?
- How may I pay for my BoatLiftandDock.com purchase?
- How do I know my transaction is secure?
- How do I find the status of my order?
- I made an error on my order. How can I change my order once it has been submitted?
- What is the return policy at BoatLiftandDock.com?
- What is the shipping policy at BoatLiftandDock.com?
- I have misplaced my original invoice. How do I obtain another invoice?
- I have forgotten my password, how can I get a new password?
- I provided an incorrect email address on my account. How do I change my email information?
- I have placed two separate orders may I combine the two to save on shipping costs?
- I have received my order but it is missing an item.
- If I have requested One-Day/Two-day shipping, will I get my order the next day?
- What happens when I order something that I later find to be out-of-stock?
Contacting BoatLiftandDock.com
If you need to contact BoatLiftandDock.com regarding a purchase, return, warranty, or change in order please collect the following information before contacting us.
- Order Number
- RMA Number
- Customer ID
- E-Mail Address
- Billing Address
- Description of each product in question.
Lakefront Fix Inc.
946 Industrial Parkway
Plainwell, MI 49080
Toll Free: (866) 942-6349
Office: (269) 204-6448
Fax: (269) 204-6450
Email: info@boatliftanddock.com
Please Note: In interest of your safety, BoatLiftandDock.com asks that you do not include credit card numbers in your emails. For the quickest service please when contacting us include your name, order number, and the product you are contacting us about.
BoatLiftandDock.com accepts the following forms of payment;
- MasterCard
- Visa
- Discover
- American Express
- Pre-paid company check, Personal Check, Cashier’s Check, Money Order. (Check payments require bank clearing before shipping)
BoatLiftandDock.com uses the highest level of security available on the internet, called Secure Socket Layer (SSL) technology. All sent information is encrypted and ensures that the information maintains its integrity thought out the transmission.
You will receive order status from BoatLiftandDock.com via e-mail information that you provided during the checkout process. Tracking number for your purchase will be email to you once your order has shipped. You can also login to your account at BoatLiftandDock.com to view your recent orders and the status of them.
Most times orders cannot be changed or adjusted once the order has been processed which generally takes one to two business days. If you have made a error during your order and you need to make changes to your order contact BoatLiftandDock.com immediately following your order.
Returning purchase to BoatLiftandDock.com
If you need to return your purchase to BoatLiftandDock.com please see our return policy.
What is BoatLiftandDock.com shipping policy?
For more information regarding BoatLiftandDock.com shipping policy please see our shipping policy.
Obtain another copy of my purchase invoice
After each purchase from BoatLiftandDock.com you will receive a purchase invoice that will be sent to your email address that you have provided. If you lost or never received a invoice for your purchase, you may log into your account at BoatLiftandDock.com and “View Your Order / Billing History”. From there you may print another copy of the invoice by selecting the order number associated with your purchase.
If you forgot your password, to request a new ONE TIME use only password via e-mail, please go to the account login tab located at the top right corner of BoatLiftandDock.com home page. From that you’re you may enter your e-mail address under the “Forgot Your Password” topic, and then click the 'Request a New Password' button. You will shortly receive a temporary password that will be sent to your registered email address. You will then have to immediately change this password under the “Account & Contact” tab again after you login with it the one time password you are provided. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password and then change your password once you have logged into your account.
To change your email or personal information log into your account LINK. You may change your email information and contact information under the “Account & Contact” info tab. If you have placed an order and have included the incorrect email address please contact BoatLiftandDock.com so we may send shipping updates to you regarding your order.
Combining orders to save on shipping?
If your order has not been processed by BoatLiftandDock.com you may contact us and we may be able cancel your two orders and you can then place a single order for all the items you would like to purchase. We cannot cancel your order once it has processed. Please note some products BoatLiftandDock.com sells ship from different locations and it is not possible to combine all orders due to product shipping origins.
Before contacting BoatLiftandDock.com please verify that you have received each package per tracking number. Some products ship from different locations. It is possible that orders will be received separately and some may be received earlier than others. If you have received each package and are still missing an item please contact customer service at 1-866-942-6349
When a customer selects One Day or Two day shipping boatlifanddock.com will to their best ability process and ships your order the same day. However, not all items listed on our website are available immediately, so by selecting One Day or Two Day shipping does not necessarily indicate that you will receive your purchase in one or two days. None of the items listed on BoatLiftandDock.com are shipped on weekends regardless of shipping method. Boatlifanddock.com may use either air or ground service to get your items to you within a reasonable time frame.
At BoatLiftandDock.com we go to great lengths to make sure every product on our site is available. However sometimes we are unable to fill an order due to unanticipated demand for a particular product. If you order a product that is out of stock we will contact you right away and issue you a refund. The refund process typically starts as soon as you are contacted and takes 5-10 business days to get credited back to your account.
Policy Changes
We reserve the right to change this shipping policy at any time. Any changes will be posted here and will be effective immediately upon posting.
This policy was last updated on 10/01/2011.
